insurance

Bios & Associations


Partners
Martin E. Bramhall, PWCA - President
Denise Kozel, CIC, CPCU, PWCA - Vice President
John P. Boykin, CIC, PWCA - Vice President


Director of Underwriting

Don Dresser

Senior Insurance Advisors

Arthur R. Werner, CIC, CFP ®, PWCA
Tom Hernan, LUTCF


Insurance Advisors
Steve Lewis, CIC, CLCS, PWCA
Kory Hitchens, CIC, PWCA
Brian Jones, CLCS, PWCA
Jeff Corey, CLCS


Commercial Lines Account Managers

Tracy Reed, CIC, CISR, PWCAM
Lexie Sewald, CIC, CISR, CLCS, PWCAM
Jessica Nunley, CLCS, PWCAM
Cammie McClafferty, CLCS, PWCAM

Commercial Lines Account Technicians

Lucia Zambinini, CLCS
Brenda Cibroski, CLCS
Gretchen Wilkinson

Small Business Coordinator

Darlene Wilkins

Commercial Lines Quality Control Specialist
Phyllis D. Foster, CIC, CRM, CISR, PWCAM

In House Claims Specialist
Laura Hitchens, PWCA

Personal Lines Account Managers
Patty Kalmbacher, CISR
Diane Krzyzanowski, CPIA

Personal Lines Account Technicians

Jennifer Bufford
Melissa Tierney

Personal Lines Quality Control Specialist
Vicki Clark, CISR

Executive Assistant
Faith Dillard , CIC, CISR, PWCAM




Partners
Martin E. Bramhall, PWCA - President
Marty is the President and CEO of Bramhall + Hitchen Insurance. He attended Goldey-Beacom college and in 1984, joined Bramhall + Hitchen as an advisor. In 2003, he purchased the agency from his father. He currently oversees all aspects of the Agency as well as maintains Carrier Relationships and acts as Sales Manager.

He has served on several Agency Councils, including Main Street America, Selective, Ohio Casualty and Harford Mutual. He also served as a Board member of the Independent Insurance Agents of Delaware from 2003-2007. Marty is currently serving on the Board of Directors for the Cancer Support Community of Delaware. In his spare time, Marty enjoys golfing, fishing and traveling.

Phone: 302-995-2248 
Email: marty@bh-insurance.com


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Denise Kozel, CIC, CPCU, PWCA - Vice President
Denise Kozel began her career in the insurance industry in 1987. During her career she has held positions on both the Agency and Company side. She joined Bramhall + Hitchen as a principal in 2003. She is currently the Vice President and is responsible for overseeing the day to day operations of the Agency.

She earned her Bachelor of Science Degree in Marketing from Towson University in Towson, Maryland in 1987. She went on to receive the Chartered Property and Casualty Underwriter (CPCU) Designation in 2002. In 2010 she completed the Professional Workers Conpensation Advisor Certification, and in 2011 earned the Certified Insurance Counselor (CIC) Designation. She enjoys playing golf and spending time with her family. She currently resides in Havre de Grace, MD.

Phone: 302-995-2249 
Email: denisek@bh-insurance.com


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John P. Boykin, CIC, PWCA - Vice President
John is Vice President and a Senior Advisor at Bramhall + Hitchen. He joined the agency in 2006 and became an agency owner in 2010. John works with industry leaders in the Construction, Real Estate, Large Retail & Wholesale, Manufacturing and Non-Profit arenas. He has held the distinguished Certified Insurance Counselor designation since 2008 and also holds his Professional WorkComp Advisor designation.

A lifelong Delawarean, John resides in Hockessin with his wife and son and enjoys golf, CrossFit and Boxing. He is on the planning committee for the Delaware Mud Run, Delaware's largest 5K which raises money for the Leukemia Research Foundation of Delaware and a founding member of the Delaware Economic Summit. He is a member of ABC Delaware's Legislative Committee and is also an active member with the Delaware Contractors Association, the Delaware Restaurant Association, the Home Builders Association of Delaware, the WorkComp Advisory Group and the Commercial-Industrial Realty Council.
Phone: 302-356-2705 
Email: jboykin@bh-insurance.com


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Director of Underwriting
Don Dresser
Don joined Bramhall + Hitchen in June of 2013. He brings with him 15 years of Commercial lines underwriting knowledge and experience. Over the past 15 years, Don has partnered with agencies and insureds to help minimize risk and improve operational efficiency by identifying and eliminating areas that can lead to loss. He spent the last 5 years on the carrier side as a Middle Market Field Manager, specializing in large Commercial accounts. Don is now responsible for managing the underwriting operations of the agency.

He earned a Bachelor of Arts degree in Communications in 1992. Don loves to build and fly large scale radio controlled airplanes and always attends Warbirds Over Delaware, at Lums Pond State Park. He currently lives in Lancaster, PA with his 14 year old daughter and their Golden Retriever named Sam.
Phone: 302-356-2722 
Email: ddresser@bh-insurance.com


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Senior Insurance Advisors
Arthur R. Werner,
CIC, CFP ®, PWCA
Art is an insurance advisor at Bramhall + Hitchen, Inc. He joined Bramhall + Hitchen in 2006 after selling his agency, Werner Insurance. Art's primary focuses are Attorneys, Dentists, Professional Liability, Restaurants, Schools and personal lines coverage for high net worth individuals.

Art earned his Certified Insurance Counselor Designation in 1983. He is a Certified Financial Planner® and a Professional Workers Compensation Advisor.

Art is a native Wilmingtonian and a graduate of Boston University's College of Business Administration. He has been a member of the Brandywine-Naamans Rotary Club for 19 years where he is responsible for raising funds for the Rotary International Foundation. He has also served on the finance committee of Hanover Presbyterian Church for over 15 years.
Phone: 302-656-9057
Email: awerner@bh-insurance.com


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Tom Hernan,
LUTCF
Tom Hernan began his career in the insurance industry in 2005, where he has focused his efforts as a personal lines sales agent. He has earned numerous awards in his career, most notably being recognized in Delaware Today as a 5-Star Auto and Homeowners professional.

Tom is a graduate of Kent State University in Northeast Ohio, where he earned a Bachelor's degree in Advertising. Tom went on to graduate from The American College's LUTCF designation program, and he is currently pursuing the distinguished Certified Insurance Counselor designation.

Before college, Tom served in the U.S. Air Force, where he was promoted through the ranks and traveled the world. His last assignment was at Dover Air Force Base, Delaware. Tom enjoys spending time with his family and friends, listening to music and watching football.
Phone: 302-356-2700
Email: tom@bh-insurance.com


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Advisors
Steve Lewis, CIC, CLCS, PWCA
Steve joined Bramhall + Hitchen in April of 2009. He has since earned the distinguished PWCA and CLCS designations. Steve also earned his Certified Insurance Counselor Designation in 2012. His insurance focus includes working with Non-Profit Organizations, Main St. Retail Establishments such as Restaurants, and Contractors.

He holds a Bachelors Degree in Psychology from The University of Delaware and a Bachelor’s Degree in Business Management from The University of Phoenix. He is involved in the Delaware Restaurant Association as well as the Delaware Association of Non-Profit Agencies. He is an ambassador for The New Castle County Chamber of Commerce. He is actively involved with and sits on the board of the Brandywine Hundred Rotary club. His interests include running, reading, and volunteering.

Phone: 302-356-2720 
Email: slewis@bh-insurance.com


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Kory Hitchens, CIC, PWCA
Kory is an Insurance Advisor at Bramhall + Hitchen. He joined the agency in January of 2009 as an intern. He became a licensed agent in June of 2009. Kory's primary focuses are in Construction, Manufacturing & Wholesale operations. Kory has earned the Professional WorkComp Advisor Designation and has earned his Certified Insurance Counselor Designation.


Kory grew up in Landenberg Pennsylvania. Prior to his employment at Bramhall + Hitchen, Kory played football for George Mason University, graduating in May of 2009 With a BS in Psychology. Kory enjoys working out, playing golf, and coaching football in his spare time. Kory is also a board member of the West Grove – Avondale Rotary Club in Pennsylvania.
Phone: 302-356-2710 
Email: khitchens@bh-insurance.com


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Brian Jones, CLCS, PWCA
Brian is an Insurance Advisor at Bramhall + Hitchen Insurance. He joined the firm bringing professional experience in the Medical and Finance Industries. Brian earned his Commercial Lines Coverage Specialist Designation from the Hartford School of Insurance and is currently working toward earning the Certified Insurance Counselor and Professional Worker's Compensation Advisor Designations.


A life-long Delaware resident, he was born and raised in Bridgeville and attended the University of Delaware, where he earned both Bachelor's and Master's Degrees. He has previously been licensed in Life Insurance and has held both the Series 6 and Series 63 securities licenses. He is working to grow Bramhall + Hitchen's presence statewide with a focus in lower Delaware.

Brian enjoys spending time with family, relaxing at the beach, and is an avid sports fan. He currently resides in Wilmington with his wife Ruthy and their two children.
Phone: 302-356-2727 
Email: bjones@bh-insurance.com


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Jeff Corey, CLCS
Jeff joined Bramhall + Hitchen as an Insurance Advisor in July of 2013. He earned his Commercial Lines Coverage Specialist Designation from the Chubb School of Insurance and will pursue the Professional Worker's Compensation Advisor and Certified Insurance Counselor Designations.

Prior to his employment at Bramhall + Hitchen, Jeff played five years of Professional Ice Hockey in the U.S. and in Europe. He enjoyed traveling and living in unique places such as Canada, Denmark, Croatia, Germany, and Sweden. Jeff earned a full athletic scholarship to the University of Vermont and played Division 1 Ice Hockey for the Catamounts. He graduated in 2006 with a Bachelor's Degree in Business Administration.

Jeff grew up in Boothwyn, Pennsylvania and currently resides in Wilmington, Delaware with his wife Megan, owner of Shop Mamie, a Women's clothing boutique in Wilmington. He enjoys water sports, playing golf, spending time with friends and family, and of course, playing in the occasional weekly pick-up hockey game.
Phone: 302-356-2728
Email: jcorey@bh-insurance.com


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Commercial Lines Account Managers
Tracy Reed, CIC, CISR, PWCAM
Tracy began her career in the insurance industry in 1987. During most of her career she has held a position on the Agency side in the Commercial Lines Department. She joined Bramhall + Hitchen as an Account Manager in 2006. She is currently an Account Manager responsible for servicing and maintaining relationships with customers. She earned her Associates of Science Degree in Executive Secretarial at Goldey Beacom College in Wilmington, Delaware in 1986. She went on to receive the Certified Insurance Service Representative Designation in 2000. In 2009 she also completed the Certified WorkComp Specialist Certification, and in 2012 she received her Certified Insurance Counselor designation. Tracy was named the Customer Service Representative of the Year in 2013 by the Independent Agents and Brokers. She enjoys traveling and spending time with her family. She resides in Bear, Delaware with her husband and two children.
Phone: 302-995-2029 
Email: treed@bh-insurance.com


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Lexie Sewald
, CIC, CISR, CLCS, PWCAM
Lexie Sewald joined B+H in 2006 as the receptionist. She moved to a personal lines customer service rep position and is now a commercial lines account manager. She has obtained her Certified Insurance Service Representative (CISR) designation. Lexie enjoys spending time with her fiancé and two daughters and playing volleyball.
Phone: 302-356-2711 
Email: lbyers@bh-insurance.com


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Jessica Nunley
, CISR, CLCS, PWCAM
Jessica is a Commercial Lines Account Manager at Bramhall + Hitchen with fifteen years experience in the personal and commercial insurance field. A member of the B+H team since June of 2011, she is licensed in Property & Casualty and Life & Health Insurance. In her spare time Jess enjoys reading, watching sports, and spending time with her family.
Phone: 302-656-8350
Email: jnunley@bh-insurance.com



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Cammie McClafferty
, CLCS, PWCAM
Cammie joined Bramhall + Hitchen in January 2012. She holds a bachelors degree and is pursuing her MBA at Wilmington University. She has 17 years experience in customer service. Cammie is going to be working towards her CISR and CIC designations. She enjoys spending time with her 2 children and playing softball in her spare time.
Phone: 302-356-2733
Email: cmcclafferty@bh-insurance.com



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Commercial Lines Account Technician
Lucia Zambinini,
CLCS
Lucia joined Bramhall + HItchen in July 2013 as an Account Technician. She has over 15 years of experience in customer service and is currently working towards her CISR designation. Lucia is currently attending Wilmington University part time to obtain her Bachelor of Science in Business. She resides in Wilmington and enjoys walking around the city and taking it all in during her free time with her mom, friends and her bulldog.
Phone: 302-995-2335 
Email: luciaz@bh-insurance.com


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Brenda Cibroski,
CLCS
Brenda joined Bramhall + Hitchen in October 2013 as an Account Technician in the Commercial Lines Department. She holds a Bachelor's of Arts and Science degree in Criminal Justice and has her Master's in Business Administration. She came from the drug and alcohol field, where she was a Court Liaison for the Superior Court Drug Diversion Program. Brenda is currently working toward her CISR and PWCAM designations. In her spare time she enjoys working out and spending time with family and friends.
Phone: 302-356-2725 
Email: bcibroski@bh-insurance.com


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Gretchen Wilkinson

Gretchen joined Bramhall + Hitchen in February 2014. She holds a bachelor's degree from Colorado State University and is graduating with her MBA from Liberty University in May 2014. She has 7 years' experience in customer service and education. Gretchen is working towards her PWCAM and CLCS designations. She enjoys spending time with her family, working out, teaching fitness classes and exploring new recipes in her spare time.
Phone: 302-356-2723 
Email: gwilkinson@bh-insurance.com


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Small Business Coordinator
Darlene Wilkins

Darlene Wilkins has over 25 year experience in the Insurance Industry. Darlene joined Bramhall + Hitchen in August 2013 as the Small Business Coordinator. She is currently working on obtaining her Certified Insurance Counselor designation as well as the Professional Workers' Compensation Account Managers designation.

Darlene moved to Delaware from Massachusetts in 1992 and she raised her 2 daughters in Delaware. She enjoys reading, listening to music and spending time with her family.

Phone: 302-356-2724 
Email: dwilkins@bh-insurance.com


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Commercial Lines Quality Control Specialist
Phyllis Foster,
CIC, CRM, CISR, PWCAM
Phyllis Foster has 30 years experience in the Insurance Industry. Phyllis joined Bramhall + Hitchen in 1997 as an account manager and now acts as the agency’s Quality Control Manager. She has earned her Certified Insurance Service Representative Designation in 1990, Certified Insurance Counselor Designation in 2006, Certified Risk Manager Designation in 2009 and Certified Workers Compensation Specialist Designation in 2010. She enjoys traveling and spending time with her family.
Phone: 302-356-2708 
Email: phyllis@bh-insurance.com


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In House Claims Specialist
Laura Hitchens
, PWCA
Laura joined the agency in 2005 in the Accounting Department after having spent 17 years in banking. She holds a Bachelor's of Science Degree in Business Administration from Widener University. Laura took over our in house claims department in 2008 and has since become a Professional WorkComp Advisor. She now handles all of our claims management as well as our workers compensation program.
Phone: 302-356-2707 
Email: laura@bh-insurance.com



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Personal Lines Account Managers
Patty Kalmbacher,
CISR
Patty is a Personal Lines Account Manager and holds her CISR designation. She has been working in the insurance industry for over 18 years and joined B+H in 2004. In her spare time, she enjoys traveling and Bunco.
Phone: 302-995-0940 
Email: pattyk@bh-insurance.com





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Diane Krzyzanowski,
CPIA
Diane is a Personal Lines Account Manager at Bramhall + Hitchen with ten years experience in the personal insurance field. A member of the B+H team since April of 2010, she is licensed in Property & Casualty and Life & Health Insurance, and obtained her CPIA designation about 4 years ago. In her spare time Diane enjoys reading, indoor gardening, photography, and spending time with her family.
Phone: 302-356-2701 
Email: dkrzyzanowski@bh-insurance.com


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Personal Lines Account Technicians
Jennifer Bufford

Jennifer Bufford joined Bramhall + Hitchen as a Personal Lines Account Technician in November 2012. Her varied career includes sales; multi-functional work teams; and customer service. She developed a professional style based on excellent inter-personal communications and an ability to make the best possible use of her personal network. Jennifer graduated from West Chester University with a Bachelors of Arts Degree in Liberal Studies. In her spare time, Jennifer enjoys spending quality time with her family and taking her daughter to the park.
Phone: 302-356-2703 
Email: jbufford@bh-insurance.com


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Melissa Tierney

Melissa joined Bramhall + Hitchen in August 2013 as a Personal Lines Account Technician. She currently holds her Property & Casualty License and is working toward her CISR Designation. She holds a bachelor's degree from John Jay College of Criminal Justice and is a retired Massage Therapist. Her Interests include kayaking, hiking & photography.
Phone: 302-356-2719 
Email: mbink@bh-insurance.com


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Personal Lines Quality Control Specialist
Vicki Clark, CISR
Vicki is a Personal Lines Account Manager and Quality Control Technician. She has been in the insurance industry for 20 years, starting with First State Insurance Agency which was acquired by B+H Insurance. She currently holds an ACSR designation and recently earned her CISR designation. Her interests include reading and traveling.
Phone: 302-995-2310 
Email: vickic@bh-insurance.com


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Executive Assistant
Faith Dillard, CIC, CISR, PWCAM
Faith has worked on both the company and agency side of the insurance industry since 1969. She joined Bramhall + Hitchen in 2007 as a Commercial Account Manager. She obtained her Certified Insurance Service Representative designation in 1990 and her Certified Workers' Compensation Specialist certification in 2010. She obtained her Certified Insurance Counselor designation in 2012. She is active with iMlearning, Inc. a nonprofit group devoted to mentoring middle and high school girls. She resides in the New Castle, DE area with her husband.
Phone: 302-995-2335
Email: fdillard@bh-insurance.com



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111 Ruthar Drive
Newark, DE 19711
302.995.2247
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